Shipping Policy
Thank you for supporting Krystal LaForme Jewellery. Each piece is carefully handmade and packaged in my home studio near Hagersville, Ontario, Canada.
Processing Times
Ready-to-ship pieces are generally prepared for shipment within 3–5 business days after payment has been received.
Made-to-order and custom pieces require additional production time. An estimated completion and shipping timeline will be provided when the order is placed.
Processing times do not include weekends, statutory holidays, or shipping transit times. As a small, independently operated business, processing may occasionally take longer during busy periods. Customers will be contacted if a significant delay is expected.
Shipping Within Canada
Shipping is currently available to addresses within Canada.
Orders are shipped using a tracked service whenever possible. Shipping costs are calculated based on the destination, parcel size, weight, and selected delivery service.
Estimated delivery dates provided by the shipping carrier are not guaranteed. Delivery times may be affected by weather, holidays, remote destinations, carrier delays, or other circumstances outside the control of Krystal LaForme Jewellery.
Local Pickup
Local pickup may be available by prior arrangement at an agreed-upon public location near Hagersville, or the surrounding area.
Customers will be contacted when their order is ready. Pickup times and locations must be confirmed in advance. The studio is located at a private residence and is not open to the public.
Order Tracking
When tracking is included, a tracking number will be provided after the order has been shipped.
Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the parcel when required.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact Krystal LaForme Jewellery as soon as possible if an address needs to be corrected. Once an order has been shipped, the delivery address cannot be changed.
Additional shipping charges resulting from an incorrect or incomplete address, an unclaimed parcel, or a refused delivery may be the responsibility of the customer.
Lost, Delayed, or Missing Parcels
Krystal LaForme Jewellery is not responsible for delays caused by the shipping carrier, severe weather, service interruptions, or other circumstances outside the business’s control.
If a tracked parcel appears to be lost, please make contact promptly so that a claim or investigation can be opened with the carrier where applicable.
Refunds or replacements for lost parcels will be considered only after the carrier has completed its investigation. One-of-a-kind pieces may not be replaceable.
Krystal LaForme Jewellery is not responsible for parcels that are marked as delivered by the carrier but are subsequently lost or stolen.
Damaged Orders
Every order is inspected and carefully packaged before shipping.
If an item arrives damaged, please contact Krystal LaForme Jewellery within 48 hours of delivery and include:
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Your name and order information
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Clear photographs of the damaged item
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Photographs of the exterior and interior packaging
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A description of the damage
Please keep the item and all original packaging while the matter is being reviewed. A resolution may include repair, replacement where possible, store credit, or a refund, depending on the circumstances.
Damage caused after delivery through wear, misuse, improper storage, accidental impact, or failure to follow care instructions is not considered shipping damage.
Shipping Insurance & Signature Confirmation
Insurance or signature confirmation may be required for higher-value orders. Any applicable cost will be included in the shipping charge or discussed with the customer before the order is shipped.
International Shipping
International shipping is not currently available unless arranged directly before purchase.
Customers should not place an order using an international address without first receiving confirmation that shipping is available.
Packaging
Orders are packaged with care to help protect the jewellery during transit. To reduce unnecessary waste, clean and suitable protective shipping materials may be reused where appropriate.
Contact
Questions regarding shipping, pickup, or an existing order may be directed to Krystal LaForme Jewellery through the contact information provided on the website or social media pages.