Privacy Policy
Privacy Policy Effective date: July 20, 2026
Krystal LaForme Jewellery respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how personal information may be collected, used, disclosed, stored and protected when you visit krystallaformejewellery.ca, make a purchase, create an account, contact us or otherwise interact with Krystal LaForme Jewellery.By using this website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with the website, we may collect the following information:Information You ProvideThis may include:Your first and last nameEmail addressTelephone numberBilling and shipping addressesOrder details and purchase historyAccount login informationMessages submitted through the contact formCustom jewellery, commission or collaboration inquiriesReturn, exchange or repair informationPhotographs or other information you voluntarily provide regarding an order, damaged item or custom requestMarketing preferences and newsletter consent, when applicablePayment InformationWhen you make an online purchase, payment information is processed through third-party payment service providers. Krystal LaForme Jewellery does not directly store complete credit or debit card numbers.Payment providers may collect information required to authorize and process your payment in accordance with their own privacy policies and security practices.Information Collected AutomaticallyWhen you visit the website, certain technical information may be collected automatically, including:Internet Protocol addressBrowser and device typeOperating systemGeneral geographic regionPages viewedTime spent on the websiteReferring website or linkWebsite interactionsCookie identifiers and similar technical informationThis information may be collected through cookies, analytics tools and other similar technologies.
2. How We Use Personal Information
We may use personal information to:Process, confirm and fulfill ordersArrange shipping, delivery or local pickupCommunicate about an order or inquiryRespond to questions, custom requests and commission inquiriesCreate and manage customer accountsProcess payments, refunds, returns and exchangesProvide repairs, resizing or other customer serviceDetect or prevent fraud, misuse and security threatsMaintain business, financial and transaction recordsImprove the website, products and customer experienceUnderstand website performance and visitor activitySend promotional emails or updates when consent has been providedMeet legal, regulatory, tax, accounting and record-keeping obligationsEnforce website policies and protect our legal rightsWe will not use personal information for a materially different purpose without obtaining consent when required.
3. Consent
We collect, use and disclose personal information with your knowledge and consent, except where permitted or required by law.Consent may be provided when you:Place an orderCreate an accountComplete a contact formRequest a commission or custom pieceSubscribe to promotional communicationsCommunicate with us by email, telephone, social media or another methodYou may withdraw your consent to certain uses of your information by contacting us. Withdrawal of consent may limit our ability to provide a requested product or service, complete a transaction or maintain an account.
4. Email Marketing
Krystal LaForme Jewellery will only send promotional electronic messages when permitted by law.You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us through the website. Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages about an order, payment, shipment, return or customer-service request.
5. Cookies and Similar Technologies
The website may use cookies and similar technologies to:Keep the website functioning properlyRemember account or shopping-cart selectionsMaintain website securityUnderstand how visitors use the websiteMeasure website traffic and performanceImprove website content and navigationSupport advertising or marketing features, when enabledThese tools may include website analytics, performance monitoring, advertising or social media integrations provided by third parties.Some cookies are necessary for the website to operate. Other cookies may be optional.You may be able to control or disable cookies through your browser settings or through any cookie controls displayed on the website. Blocking certain cookies may affect website functions, account access or the online checkout experience.
6. When We Share Information
Krystal LaForme Jewellery does not sell or rent personal information.We may disclose limited personal information to service providers that assist us with operating the business, including:Website hosting and e-commerce providersPayment processorsShipping, courier and postal servicesEmail and customer-communication providersWebsite analytics and security servicesAccounting, bookkeeping, legal or professional advisersTechnology and data-storage providersSome of these service providers are integrated into our website platform or online store.These providers receive only the information reasonably required to perform their services and may process information according to their own privacy policies and legal obligations.We may also disclose information when reasonably necessary to:Comply with a law, court order or lawful government requestInvestigate fraud or a security incidentProtect our property, customers, business or legal rightsEnforce an agreement or website policyComplete a business reorganization, sale or transfer, subject to appropriate privacy protections
7. Shipping and Order Fulfilment
To fulfil an order, we may provide your name, delivery address, telephone number, email address and shipment information to a postal service, courier or delivery provider.Once information has been provided to a delivery provider, its handling of that information may also be governed by its own privacy practices.
8. Third-Party Services and Links
This website may contain links to third-party websites, social media platforms or services.These may include social media platforms, payment providers, shipping providers or other services that are not operated by Krystal LaForme Jewellery.Krystal LaForme Jewellery is not responsible for the privacy, security or content practices of third-party websites. You should review the privacy policy of any external service before providing personal information.
9. International Processing
Some website, payment, analytics, communication or cloud-storage providers may process or store personal information outside Canada.When information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with those laws.We use service providers that maintain their own privacy and security practices, but no international transfer or electronic storage system can be guaranteed to be completely secure.
10. How We Protect Information
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include:Password-protected accounts and systemsRestricted access to customer informationSecure website and payment technologiesReputable website, payment and hosting providersRecord-management and retention practicesMeasures intended to prevent unauthorized access, loss, misuse or disclosureNo website, electronic transmission or storage system is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
11. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary to:Complete the purpose for which it was collectedProvide customer serviceMaintain order, warranty, repair or commission recordsMeet tax, accounting, legal and regulatory requirementsResolve disputesPrevent fraudProtect or enforce our legal rightsWhen personal information is no longer required, it will be securely deleted, destroyed or anonymized, where reasonably possible.
12. Customer Accounts
When customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.Certain features of the website may only be available to registered members or account holders.Please notify Krystal LaForme Jewellery if you believe your account has been accessed without authorization.You may request the closure of your account by contacting us. Certain transaction records may still be retained when required for legal, accounting, tax, fraud-prevention or business-record purposes.
13. Children’s Privacy
This website and its products are intended for a general audience and are not specifically directed toward children.We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where such consent is required. A parent or guardian who believes that a child has provided personal information may contact us to request that it be reviewed or deleted.
14. Your Privacy Rights
Subject to applicable law, you may ask to:Learn what personal information we hold about youAccess your personal informationCorrect inaccurate or incomplete informationWithdraw consent to certain usesUnsubscribe from marketing communicationsRequest deletion of information that is no longer requiredAsk questions about how your information has been handledMake a privacy-related complaintWe may need to verify your identity before responding to a request. Access or deletion may be limited where information must be retained by law or where another lawful exception applies.
15. Privacy Questions & Requests
Krystal LaForme Jewellery is responsible for personal information under its control.To submit a privacy question, access request, correction request, deletion request or complaint, please use the contact form available on our website at:krystallaformejewellery.ca/contactPlease include “Privacy Request” in your message and provide enough information for us to understand and respond to your request.
16. Privacy Breaches
If a security incident involving personal information occurs, Krystal LaForme Jewellery will assess the incident and take reasonable steps to contain and address it.Where required by applicable law, affected individuals and the appropriate privacy authorities will be notified, and legally required records of the incident will be maintained.
17. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to the website, business practices, service providers or legal requirements.The updated version will be posted on this page with a revised effective date. Your continued use of the website after an updated policy is posted indicates your acknowledgement of the revised policy.
18. Governing Law
This Privacy Policy is governed by the applicable privacy laws of Canada and the Province of Ontario, as well as any other privacy laws that apply to Krystal LaForme Jewellery and its activities.